Ask Me Anything

What Do You Want to Know?

What schedule frequency is best for me?

Every customer has different needs… with that said, a good guideline is as follows:
Dogs typically have a preferred area and only begin to make their mess elsewhere once their preferred area is full. Therefore regular cleanings serve to keep yourself and your dogs happy while keeping the mess to a minimum.
If your yard is well maintained, have 2 or more dogs, you frequent your yard often and/or have cook-outs, guests over, etc. then more services per month may be needed. So for example if all this applies to you, 2X a week or weekly visits may be best suited for you.
If however you rarely spend time in your yard but want a clean environment for your dog’s then the bi-weekly schedule may be your best option.

What is my scheduled day of the week?

Your day of the week for service depends heavily on your location in Lubbock. If a particular day is not preferable to you, we do try and meet your needs. Once your day of service is determined that is the day you can expect us there to scoop your yard in the following weeks. For example, if you choose weekly service on Wednesdays, you can expect us there every week on Wednesdays. Another example, if you choose bi-weekly service on Mondays, you can expect us there every other week on Mondays.

I keep my yard locked, how does Poop Tech work around this?

Keeping your yard locked is no problem. Most customers usually give Poop Tech access (best option) to their yard by making a copy of the gate key or getting the combo to the lock. However, if your yard stays locked from the inside we will need to contact you on your selected day of service to ensure the lock is removed to allow us to scoop your yard. We can’t scoop your yard if we can’t get in.

Can we scoop with your dog in the yard?

In most cases, yes. Plenty of our customers leave their dogs outside while we service the yard and we do get along great with dogs. However, there are some cases when a dog will not let our worker into the yard and will not allow us to scoop the yard. If you know that your dog/s is not good with strangers or is very territorial then we ask that you restrain or confine your dog/s during service.
We don’t want to take unnecessary risks with your dog or our employees.

What if I want to skip a service day?

We ask that you give at least a 24 hour notice. You will not be charged if you call Poop Tech 24 hours before your regularly scheduled visit to skip service for the day.
If the dog/s will be gone from the yard for a couple of weeks or you want us to skip for some other reason for a long duration, we can put a hold on your service and you will not be charged for those days.
Please take note, that if there is a hold on the account and then services are resumed and there is a large accumulation of dog poop, we may apply an additional charge.

What happens if my gate's locked on my day of service?

If the gate is locked during the service call and we are unable to service, there may be a service fee applied for that service in place of your normal service fee.
If you remember last minute your gate is locked please call us ASAP. This may prevent a service fee if we haven’t been by to scoop your yard yet.